Privacy Policy

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect the following personal information:

Account Information: Email address, username, password, date of birth
Profile Information: Display name, preferences, gaming statistics
Communication Data: Messages sent to customer support, feedback, and survey responses
Verification Data: Age verification information as required by Canadian law

Technical Information

We automatically collect certain technical information when you use our platform:

Device Information: Device type, operating system, browser type and version
Usage Data: Pages visited, time spent on site, game interactions, click patterns
Network Information: IP address, internet service provider, general location data
Cookies and Tracking: Session cookies, preference cookies, analytics cookies

Gaming Information

As a social poker platform, we collect gaming-related data:

Game Activity: Games played, virtual currency transactions, achievements
Session Data: Login times, session duration, gameplay patterns
Responsible Gaming: Self-imposed limits, break patterns, support interactions

2. How We Use Your Information

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Service Provision

We use your information to provide and improve our social poker services, including account management, game functionality, and customer support.

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Security & Compliance

Your data helps us maintain platform security, prevent fraud, ensure age compliance, and meet regulatory requirements.

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Analytics & Improvement

We analyze usage patterns to improve our games, user experience, and platform performance while maintaining your privacy.

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Communication

We may contact you about account updates, new features, responsible gaming resources, and important service announcements.

3. Information Sharing and Disclosure

4. Data Security

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Encryption

All data transmission is protected with 256-bit SSL encryption, and sensitive data is encrypted at rest.

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Secure Infrastructure

Our servers are hosted in secure, certified data centers with 24/7 monitoring and access controls.

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Access Controls

Employee access to personal data is strictly limited and monitored, with regular security training.

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Regular Audits

We conduct regular security audits and penetration testing to identify and address vulnerabilities.

5. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:

📋 Right to Access

Request a copy of the personal information we hold about you and how it's being used.

✏️ Right to Correction

Request correction of inaccurate or incomplete personal information in our records.

🗑️ Right to Deletion

Request deletion of your personal information, subject to legal and regulatory requirements.

⛔ Right to Restrict Processing

Request limitation of how we process your personal information in certain circumstances.

📤 Right to Data Portability

Request a copy of your data in a structured, machine-readable format.

🚫 Right to Withdraw Consent

Withdraw your consent for data processing where consent is the legal basis.

How to Exercise Your Rights

To exercise any of these rights, please contact our Privacy Officer at:

Email: privacy@vantavibe.com

Response Time: We will respond to your request within 30 days

Verification: We may need to verify your identity before processing your request

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

Active Accounts: While your account remains active and for a reasonable period thereafter
Legal Requirements: As required by Canadian gaming regulations and tax laws
Dispute Resolution: Until any disputes or legal proceedings are resolved
Responsible Gaming: Records related to responsible gaming measures may be retained longer for player protection

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

8. International Data Transfers

Your personal information is primarily stored and processed in Canada. If we need to transfer data internationally, we ensure adequate protection through:

Adequacy decisions by Canadian authorities
Standard contractual clauses
Certification schemes and codes of conduct
Explicit consent where required

9. Children's Privacy

🔞 18+ Only Platform

Our services are strictly for adults 18 years and older. We do not knowingly collect personal information from minors.

If we become aware that we have collected personal information from someone under 18, we will take immediate steps to delete that information and terminate the account.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

We will post the updated policy on our website
We will update the "Last Updated" date
For significant changes, we will notify you by email or prominent notice
Your continued use of our services constitutes acceptance of the updated policy

11. Contact Information

Privacy Officer

Email: privacy@vantavibe.com

Response Time: Within 30 days

Available: Monday to Friday, 9 AM - 5 PM EST

General Support

Email: help@vantavibe.com

Available: 24/7

Response Time: Within 2 hours

Regulatory Complaints

If you're not satisfied with our response to your privacy concern, you may file a complaint with the Office of the Privacy Commissioner of Canada.

Website: www.priv.gc.ca